SHIPPING
FREE WORLDWIDE SHIPPING – ALL DUTIES INCLUDED!
FREE WORLDWIDE SHIPPING – ALL DUTIES INCLUDED!
We’ve got you covered with free shipping worldwide on all orders over:
🇬🇧 £75 (UK)
🇪🇺 €150 (EU)
🌍 $200 (International)
The qualifying threshold is calculated after discounts have been applied and before any applicable delivery charges. Orders below the threshold will be charged the shipping rate displayed at checkout.
DUTIES AND TAXES
DUTIES AND TAXES
We partner with Open Border to provide secure local-currency payments and manage applicable import duties and taxes for international orders.
Depending on your delivery location, duties and taxes may be included in the product price or calculated and displayed during checkout. Where duties and taxes are collected at checkout, there should be no additional import charges to pay when your order is delivered.
Please review the complete order total before making your payment.
ORDER PROCESSING
ORDER PROCESSING
We aim to process orders within 2–3 business days, subject to product availability and payment verification.
Orders are dispatched from our UK headquarters. We do not normally process or dispatch orders on weekends or UK public holidays. Processing may take longer during launches, promotional periods and other times of high demand.
You will receive an order confirmation by email after placing your order. Please check your spam or junk folder if it does not arrive.
ORDER CHANGES AND CANCELLATIONS
ORDER CHANGES AND CANCELLATIONS
We begin processing orders as quickly as possible, so we cannot guarantee that changes or cancellation requests can be completed before dispatch.
If you need to amend or cancel an order, contact hello@rockarchivebyother.com immediately. This does not affect any statutory cancellation or return rights that apply to your purchase.
DELIVERY ESTIMATES
DELIVERY ESTIMATES
Available delivery services, charges and estimated delivery times are displayed at checkout based on your destination.
Delivery estimates begin from the date of dispatch, rather than the date on which the order was placed. They are estimates only and may be affected by courier delays, customs processing, public holidays, adverse weather or other circumstances outside our reasonable control.
TRACKING YOUR ORDER
TRACKING YOUR ORDER
Where tracking is available, you will receive a dispatch confirmation containing your tracking information after your order has left our warehouse.
Tracking information may take a short time to update after dispatch.
INTERNATIONAL DELIVERY
INTERNATIONAL DELIVERY
We ship to a wide range of international destinations. Available services and delivery costs will be shown after you enter your delivery address at checkout.
International orders may be subject to local customs procedures, which can occasionally delay delivery. Customers are responsible for ensuring that products ordered from our website can legally be imported into their destination country.
DELIVERY ADDRESSES
DELIVERY ADDRESSES
Customers are responsible for providing a complete and accurate delivery address at checkout.
If you notice an error, contact us immediately. We cannot guarantee that an address can be changed once processing has begun, and we are not responsible for delays or failed delivery caused by incorrect or incomplete address information supplied with the order.
SOLD-OUT OR UNAVAILABLE ITEMS
SOLD-OUT OR UNAVAILABLE ITEMS
In rare cases, an item may become unavailable after an order has been placed. If we cannot fulfil an item, we will contact you and issue a refund to your original payment method.
Refund processing times vary between payment providers but normally take 5–10 business days to appear on your account.
SOLD-OUT OR UNAVAILABLE ITEMS
SOLD-OUT OR UNAVAILABLE ITEMS
In rare cases, an item may become unavailable after an order has been placed. If we cannot fulfil an item, we will contact you and issue a refund to your original payment method.
Refund processing times vary between payment providers but normally take 5–10 business days to appear on your account.
DELIVERY ISSUES
DELIVERY ISSUES
If your parcel is delayed, lost, damaged or shown as delivered but cannot be located, please contact us at hello@rockarchivebyother.com with your order number and delivery details.
Please report delivery issues as soon as possible so that we can investigate them with the courier.
CONTACT US
CONTACT US
Customer service hours:
Monday–Friday 8:00 AM–4:00 PM UK time
Email: hello@rockarchivebyother.com